Frequently asked questions

Our collections are made in Türkiye, bringing contemporary Turkish modest fashion to South Africa.

At the moment, we deliver throughout South Africa. International shipping is not yet available, but we hope to introduce it in the future.

Standard delivery is R150, or free on orders of R10,000 or more, and Express delivery is R200. Orders are typically delivered within 2 to 5 business days: usually 1 to 3 days in major cities and 3 to 7 days in remote areas.

Please refer to our Size Guide before placing your order. If you’re between sizes or unsure which size to choose, our team will be happy to assist.

Our collections are available in select quantities, so some pieces may not return once sold out. Selected styles may be restocked depending on availability.

Please refer to the care label on each garment for the recommended care instructions.

We do not offer refunds. If a piece is not quite right, contact us within 48 hours of delivery and return it unworn, with all its tags and packaging, within 7 days of delivery. We will gladly exchange it or give you Aşkım store credit. See our Shipping & Returns policy for the full details.

Of course. If you need help with sizing, styling or choosing a piece for a particular occasion, our team will be happy to assist.

You can reach us through our Contact page, WhatsApp or social media. We’ll get back to you as soon as possible.