Shipping policy

This policy explains where we deliver, what delivery costs and how long it takes.

Where we deliver

We deliver everywhere in South Africa, door to door, with The Courier Guy. We do not ship internationally at the moment.

Delivery costs

  • Standard delivery: R150 on orders under R10,000.
  • Free standard delivery: on orders of R10,000 or more.
  • Express delivery: R200, for a faster courier service.

The delivery fee for your order is shown at checkout before you pay.

Processing time

Orders are processed within 1 to 3 business days of payment (Monday to Friday, excluding public holidays). During collection launches and promotional periods, processing can take slightly longer.

Delivery time

Once your order has been dispatched, standard delivery usually takes:

  • Major cities: 1 to 3 business days
  • Most other areas: 2 to 5 business days
  • Remote areas: 3 to 7 business days

These times are estimates. Delivery can take longer during peak periods or for reasons outside our control. Either way, we will deliver your order within 30 days of the day you place it. If we do not, you may cancel your order by giving us 7 days' notice in writing, and we will refund what you paid.

Tracking

When your order is dispatched, we email you a tracking number so that you can follow it to your door.

Your delivery address

Please make sure your delivery address is complete and that someone is available to receive the parcel. If a delivery fails because the address is incorrect or incomplete, or because nobody is available, and the parcel is returned to us, we will contact you to arrange redelivery, and the cost of the redelivery is for your account.

When your order arrives

Please check your order as soon as it arrives. If anything is damaged, faulty or missing, let us know within 48 hours of delivery with photographs, and we will put it right as set out in our Refund Policy.

Collections and returns

We do not offer collections, and we do not accept walk-in returns at our Bedfordview address. For an exchange, store credit or a faulty piece, contact us by email or WhatsApp and we will arrange the return with you. The cost of sending a piece back to us for an exchange, and of sending the exchanged piece to you, is for your account. If a piece arrives faulty or damaged, we will arrange the return with you.

Contact us

For any question about your delivery, email meryem@askim.co.za or message us on WhatsApp at +27 79 781 7638 with your order number.