Refund policy

This policy applies to every order placed with Aşkım, online or on WhatsApp.

No Refunds

We hope you love every piece from Aşkım. Please note that we do not offer refunds. All sales are final, and we offer exchanges or Aşkım store credit only.

Exchanges and Store Credit

If a piece is not quite right, we will gladly exchange it for another size, colour or piece, or give you Aşkım store credit for the full price you paid.

To qualify, contact us on WhatsApp or by email within 48 hours of delivery with your order number, and return the piece within 7 days of delivery. It must be unworn, unwashed and unaltered, free of make-up, perfume and deodorant marks, with all its tags, labels and packaging. A piece that does not meet these conditions will be sent back to you at your cost.

Exchanges depend on availability. Our pieces come in select quantities, so if your choice has sold out we will issue store credit instead. Store credit is valid for three years from the date it is issued. Delivery costs for returns and exchanges are for your account.

Faulty or Damaged Items

Please check your order as soon as it arrives and let us know within 48 hours of delivery if anything is damaged or faulty, with photographs. Once we have confirmed the fault, we will arrange the return with you and exchange the piece or issue Aşkım store credit for its full value.

Sale Items, Gift Cards and Customised Pieces

Please note that sale items, gift cards and customised products are final sale and cannot be exchanged or returned.

How to reach us

For an exchange, store credit or a faulty piece, email meryem@askim.co.za or message us on WhatsApp at +27 79 781 7638 with your order number. We will arrange the return with you directly. Our physical address, and our address for the service of legal documents, is 13 Park Street, Bedfordview, 2007, Gauteng, South Africa; we do not accept walk-in returns or collections there.