Shipping & Returns
We deliver door to door across South Africa with The Courier Guy.
Processing
Orders are processed within 1–3 business days. During collection launches and promotional periods, processing times may be slightly longer.
Delivery
Standard delivery: R150, free on orders of R10,000 or more.
Express delivery: R200.
Major cities: usually 1–3 business days.
Most other areas: 2–5 business days.
Remote areas: 3–7 business days.
Tracking
Once your order has been dispatched, you'll receive a tracking number via email so you can follow it to your door.
No Refunds
We hope you love every piece from Aşkım. Please note that we do not offer refunds. All sales are final, and we offer exchanges or Aşkım store credit only.
Exchanges and Store Credit
If a piece is not quite right, we will gladly exchange it for another size, colour or piece, or give you Aşkım store credit for the full price you paid.
To qualify, contact us on WhatsApp or by email within 48 hours of delivery with your order number, and return the piece within 7 days of delivery. It must be unworn, unwashed and unaltered, free of make-up, perfume and deodorant marks, with all its tags, labels and packaging. A piece that does not meet these conditions will be sent back to you at your cost.
Exchanges depend on availability. Our pieces come in select quantities, so if your choice has sold out we will issue store credit instead. Store credit is valid for three years from the date it is issued. Delivery costs for returns and exchanges are for your account.
Faulty or Damaged Items
Please check your order as soon as it arrives and let us know within 48 hours of delivery if anything is damaged or faulty, with photographs. Once we have confirmed the fault, we will arrange the return with you and exchange the piece or issue Aşkım store credit for its full value.
Please note that sale items, gift cards and customised products are final sale and cannot be exchanged or returned.