Terms of service
These terms apply to every purchase from Aşkım, whether you order on askim.co.za or with us on WhatsApp. By placing an order, you agree to them. Please read them together with our Shipping Policy, Refund Policy and Privacy Policy, which form part of these terms.
1. Who we are
Aşkım is a South African online store selling women's modest fashion from Türkiye. Aşkım is a trading name of Meryem Lacin, who owns and runs the business as a sole proprietor.
- Website: askim.co.za
- Email: meryem@askim.co.za
- Telephone and WhatsApp: +27 79 781 7638
- Physical address and address for the service of legal documents: 13 Park Street, Bedfordview, 2007, Gauteng, South Africa
We do not take walk-in visits, collections or returns at this address. For orders, exchanges and returns, please contact us by email or WhatsApp.
2. Placing an order
You must be 18 or older to place an order, or have the consent of a parent or guardian. Please make sure your name, contact details and delivery address are correct, because we rely on them to deliver your order.
Your order is an offer to buy. We accept it when we send you our order confirmation email, and a binding agreement is formed at that point. We may decline or cancel an order that we reasonably believe is fraudulent. If we do, we will refund anything you have paid in full.
3. Our pieces
We describe and photograph every piece as accurately as we can. Colours can look slightly different from one screen to another, and finishing details such as embellishment, crystals and lace can vary slightly from piece to piece.
Please check our Size Guide before you order. If you are unsure of your size, message us on WhatsApp or email us and we will gladly help.
Our pieces are available in select quantities and may not be restocked once sold out.
4. Prices and payment
All prices are shown in South African Rand (ZAR) and include all taxes that apply. The delivery fee is added and shown to you at checkout before you pay, so you always see the full amount before you confirm your order.
Payment is made in full at checkout by card or EFT, using the payment options shown at checkout, through our secure payment providers. We never see or store your full card details. Before you pay, checkout lets you review your whole order, correct any mistakes or cancel. Your order is only confirmed once your payment has been received.
After you order, we email you an order confirmation with the full details of your purchase. Please keep it as your record of the transaction. If you create an account on our website, you can also view your orders there at any time.
If a price on our website is clearly wrong because of an error, we will contact you before we dispatch your order. You can then choose to go ahead at the correct price or cancel your order for a full refund of what you paid.
If a piece turns out to be unavailable after you have paid, for example because the last one sold at the same moment, we will let you know straight away and refund what you paid for that piece in full within 30 days, or give you Aşkım store credit if you prefer.
5. Delivery
We deliver within South Africa only. Delivery options, costs and times are set out in our Shipping Policy. Risk in your order passes to you when it is delivered to the address you gave us.
We will deliver your order within 30 days of the day you place it. If we do not, you may cancel your order by giving us 7 days' notice in writing, and we will refund what you paid.
6. Exchanges and store credit
We do not offer refunds. All sales are final, and we offer exchanges or Aşkım store credit only. If a piece is not quite right, we offer an exchange or store credit, provided you contact us within 48 hours of delivery and return the piece unworn, with all its tags and packaging, within 7 days of delivery.
If a piece arrives faulty or damaged, tell us within 48 hours of delivery with photographs, and we will exchange it or give you Aşkım store credit for its full value.
Sale items, gift cards and customised products are final sale and cannot be exchanged or returned. Our Refund Policy sets out the full details.
7. Your legal rights
Nothing in these terms takes away any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 that the law does not allow a seller to exclude.
8. Security and privacy
Our website and checkout are hosted by Shopify, which is certified to the payment card industry security standard (PCI DSS), and every page of our website and checkout is encrypted. We handle your personal information in line with the Protection of Personal Information Act, as explained in our Privacy Policy.
9. Our content
The Aşkım name and logo, and the photographs, videos and text on our website and social media, belong to Aşkım or are used with permission. Please do not copy or use them for commercial purposes without our written consent.
10. Liability
Please note: to the extent the law allows, we are not liable for any indirect or consequential loss arising from your use of our website or our pieces, and our total liability for any order is limited to the amount you paid for that order. This does not limit any liability that cannot be limited by law, including under the Consumer Protection Act.
11. Changes to these terms
We may update these terms from time to time. The version shown on our website when you place your order applies to that order.
12. Governing law and complaints
These terms are governed by the laws of the Republic of South Africa. If you have a complaint, please contact us first so that we can put it right. If we cannot resolve it together, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission.
13. Contact us
For any question about these terms, email meryem@askim.co.za or message us on WhatsApp at +27 79 781 7638.